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Field Service Management (FSM)

Engage our FSM solutioning expertise to transform paper-based services, inefficient processes and/or disparate siloed backend systems to deliver end-to-end measurable impact on field service business.

Elevate field assets to your growing FSM demands

Building efficient, integrated, and customizable FSM solutions, that helps field-service driven businesses manage dynamic needs of the current growing market. Empowering the workforce with deep-dive insights into process efficiency is a critical success factor for business success.

We help FSM companies assess their current processes and digital readiness so that they can stay ahead of market needs. This enables them to choose the best way forward balancing top-line growth with bottom-line profitability and risks.

Our expert's advice on
• Core FSM blocks – supports building core components towards paper-less processes. Sample blocks developed are service order, work order, workforce management, scheduling, tenant, dispatch, among others
• Enriched features – enables existing systems for efficient and optimized capabilities live tracking, hybrid schedule flow, among others
• Digital Advantage - optimally deliver enhanced digital services and great user experience through digital assets/accelerators, consulting, and innovation services
• Integrated ecosystems – enhance integrations with third-party and backend systems for scalable models

We also provide services to these companies to build, manage and support platforms in the cloud, along with integrations to existing backend CRM and ERP, which drives major business data. Our expertise lies in catering to global companies, with specialized experience in the US and EU regions.

Anil Rao

Head of Software Product Engineering

Key benefits

Our varied experience in delivering FSM solutions helps enhance industry processes in solution delivery speed,insightful collaboration, increased operational efficiency and better customer experience.

Solutioning diverse industry experience

Our varied experience in delivering FSM solutions helps enhance industry processes in solution delivery speed,insightful collaboration, increased operational efficiency and better customer experience.

Our digital innovation labs proactively roll out in-house assets and accelerators to help in feature delivery. A safe space for you to co-innovate, assess trending capabilities adapted to stay ahead.

In-house Assets and Accelerators

Our digital innovation labs proactively roll out in-house assets and accelerators to help in feature delivery. A safe space for you to co-innovate, assess trending capabilities adapted to stay ahead.

Utilize our experience and global delivery capabilities as your extended development and delivery partner to ensure an optimal mix of cost-efficient resourcing.

Cost-efficient deliveries

Utilize our experience and global delivery capabilities as your extended development and delivery partner to ensure an optimal mix of cost-efficient resourcing.

Key capabilities

Domain experience leverage

Our experience in delivering FSM solutions to multiple clients has built competences to enable solution customizable to any industry. We are particularly excited about our product deliveries to market leading FSM providers, which shows our top-notch expertise in helping you gain benefits from these domain experiences. You can rely on our broad experience to enhance your services.

Product engineering expertise

With core experience in Product Engineering solutions, we understand the measures of a successful product implementation. This requires both a good understanding of the customer’s business and in-depth experience in product engineering solutions. You can trust us on the product lifecycle delivery expertise to help you stay ahead with the changing market trends.

Engaged delivery partner

Our assurance of an efficient and high-quality delivery, following some of the industry's best and latest development practices. We are backed-up with highly mature assessment and assurance quality processes to help build robust, scalable and efficient solutions.

Collaborative horizontal support

With us, you can benefit from horizontal expertise to consult on what’s next in the market in areas like digitization, digitalization, digital transformation, automation, AIML, IoT, data engineering/management/visualization, Conversational AI, self-service solutions, digital experience, XR solutions, among others. Our practices and CoEs are designed to meet all your core needs like Infra & Ops, Cloud, DevOps, among others.

Easy customization with scalable designs, learn how Tietoevry's FSM solution provided real-time support

End-to-end FSM solution to a leading FSM software service company

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