The Covid-19 pandemic situation and especially the second wave that we are currently experiencing, has been posing newer challenges to businesses, communities, and individuals across India. Protecting the health and safety of our people, while ensuring smooth and continued delivery of services to our customers, continues to be our highest priority. Here are some of the measures that we have put in place:
Guidance materials and advisories have been developed and shared with our employees. Health talks, interactive sessions and open consultations with medical professionals have been conducted apart from info-sessions on topics of immediate relevance like 'How to promote healthy food habits to boost immunity and resistance', 'When to visit the hospital?', etc.
To help our employees adapt well to remote work, sessions on ‘Home Ergonomics’, 'Getting the balance right during WFH' by trained counsellors have been organized. Our support functions are providing services remotely with online recruitment/ onboarding for all new joiners, online celebrations to reward and recognize employee contribution, IT assets pick and drop service (across the country), online claims processing, hardware and other support.
Our employees have the provision of increasing their base coverage, top-up plan for their family members and include their parents (up to 90 years old) at a very reasonable premium. There is also a provision to include Covid-19 treatment as an add-on coverage. A helpline has been established to address all insurance related employee queries. Info-sessions on insurance benefits are regularly being conducted by our insurance partners.
While employee well-being has always been extremely important, the pandemic has made it an overriding priority for us. Acknowledging the tough times our people are facing, we have tried to adopt a holistic approach to address the mental and emotional, apart from physical, aspects of our employees’ wellbeing in this period of heightened uncertainty and stress through regular wellness sessions, counselling and strong network and community support.