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Focusing on Customer Engagement

Redefining Consumer Experience

Today, the consumers' expectations from a shopping experience are vastly different from what it was a few years ago. The freedom that Internet brings to the consumers has dramatically changed the expectations of shopping. Increasingly, changing the consumer experience has moved in the direction of personalized, curated and meaningful conversations with retailers. No longer can retailers afford to just have a good merchandising plan. There are numerous places from where consumers obtain information, and this sets their expectations soaring. Once a retailer is able to capture attention of the customer through a mutually beneficial relationship, it is rewarding for both the parties.

EVRY focuses on using new age technologies to cater to the changing demands of the retailer, which includes boosting sales, improving efficiencies in operations, focusing on customer retention, increasing market share and enhancing consumer experience. The work we execute in Retail comes from the certainty that the key driving factors in retail have always been:

  • Improving customer engagement
  • Reducing cost by improving processes

Our retail and customer experience services and solutions entail:

SMART Kart - white paper

SMART Kart helps retailers to increase ‘customer footfalls’, and for shoppers, a relief from ‘no queues/no dependency’ upon in-store personnel. It offers a seamless, end-to-end customer shopping experience, helping retailers boost their businesses.

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You‘ve got to start with the customer experience and work backwards to the technology, not the other way around.

Steve Jobs

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