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CRM

Customer Relationship Management (CRM) is more than just new software. It is about building a better dialogue with your customers.

There are clear business benefits to be gained from the strategic application of CRM. You can reduce your sales cycles with the sound management of business opportunities. Solid case management improves the yield from customer queries and problems. While other tools allow you to capture interest and manage your presence on social networks.

But, implementing a CRM system is not simply a matter of adopting new technology. It is as much about people as it is about processes. CRM demands change all the way across the organization and should involve personnel from your marketing, sales and customer service departments directly.

The application of experience

With EVRY, our business consultants can help you through the entire process - from strategy and change, through to implementation and management.

To help companies build better relationships with their customers, we offers the following services:

  • CRM strategy, planning and implementation
  • CRM platform evaluation, selection and architecture. EVRY is a vendor-independent supplier, i.e. Microsoft Dynamics CRM, SAP CRM and more
  • Customer valuation, segmentation and analytics
  • Predictive modeling
  • Multichannel campaign management and marketing

 

Microsoft Dynamics CRM

Microsoft Dynamics CRM is an easy to use, flexible and integrated solution that gives you a competitive advantage and increased profitability with new tools that streamline your sales, marketing and service organization.

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Related customer cases

Business know-how forms basis for partnership

Arla Foods - CRM

An outdated, isolated system had to be replaced with a comprehensive and scalable CRM solution across the company’s departments and focus areas.

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