An excellent Digital Workspace service can empower everyone, whichever role they have, and make them more mobile, efficient and happier – everyday. That is why EVRY focuses on the users. Due to EVRY’s modular Workspace design, it is easy to scale the service up or down, and add or remove functionality. The service includes a high degree of automation, selfservice and virtualisation that scales to the customer’s business needs and is simple to order and use.
To illustrate how the services connect to each other and function in everyday work-life, the story below highlights some everyday working scenarios that envision the end-user experience when using Workspace by EVRY.
Petter at home, Sunday night
Petter is back home from summer vacation. It’s Sunday night and he’s looking forward going to work tomorrow. He picks up his corporate enrolled phone and starts to browse his inbox and calendar. He finds a new message from his manager Linn who wants him to participate in a new project as soon he is back from vacation. To do this Petter needs access to a certain project work folder and access to some new applications. Still using his phone, he enters his PIN to access the Self-service Portal and orders access to the project work folder and the new applications with a few simple touches. All applications except one are free to use so they are deployed or made available automatically on his various device types. One has a license cost attached to it, so his manager Linn needs to approve this before it will be automatically deployed.
He switches to his laptop and starts his encrypted, Corporate VM (Virtual Machine) to set up one of the new applications he just ordered. The log on password prompt stares empty at him. He realises he has forgotten his password. No problem, he just switches back to his phone and uses the Password Reset service in the Self-service Portal. Petter’s phone is managed and secured by certificates, so when changing his AD password, he does not need to change anything on his phone as he used to before. He remembers what a hassle that was earlier.
Back on the Corporate VM, Petter is now able to log on and starts configuring the settings of the newly deployed application to better suit his role. Although he really requires administrative privileges to do this, Petter, as a standard user, is happily unaware of this, as it is handled in the background. His personally configured application settings will follow him, regardless how he accesses the application in the future. Just like his desktop shortcuts, web browser favourites, folder options, Office, Start menu and Taskbar settings on Windows will follow him to keep his user experience consistent. He really likes using his Corporate VM because it can be used offline, is easy to lock access to it in case of theft, and is automatically centrally backed up in regular intervals in case something happens.
Linn at home, Monday morning
Linn checks her phone after breakfast to view her mail and latest news on the intranet. A mail from last night informs her that she has an approval pending on an application request from Petter. The mail tells her that he needs the application for the assignment she gave him, and has a cost of 500 NOK. Not wanting to slow Petter down she redirects to the Self-service Portal and approves the application request directly from her phone. As all applications are inventoried and metered, she knows that the company has full control to avoid unnecessary spending on licensing costs.
Linn will attend a communication conference in Stockholm and has booked a flight this afternoon. A few days ago she got a new tablet for her birthday that she really likes using and where she has all her e-books installed, perfect when travelling. It would be great if she only needed to bring that with her. She knows that she can always access her virtual desktop from any device with two-factor authentication, but wants to have all her business Apps as well.
She decides to enrol her new tablet for corporate management. The process is easy, completely self-serviced and fast. A few minutes later, the tablet contains the Unified App Store and all applicable Apps for her role are installed, like secure access to home and shared folders, Office tools, Skype, web browser, mail client and calendar. Certificates, corporate network settings and policies are also applied in the background. The tablet has forced her to enable automatic screen lock with PIN but that is OK. She knows that she simply can remove all corporate data and management on the device at any time by herself – but still keep all her private information and e-books on her favourite tablet intact and untouched. She is good to go!
Before driving to the airport she writes an instant message on her phone to Petter on Skype, asking him if he has everything he needs for his assignment. A few minutes later Petter replies with a smiley that he now has all necessary applications installed, and that the project manager also granted him access to the project work folder.
Petter, at work
Petter is excited about his new assignment and has already started to work on it. He has been scheduled to a project start up meeting this afternoon. He enters the Collaboration Portal and starts searching for people in the organisation with expertise that can help him with the assignment. He quickly finds an offshore programmer that would be perfect, sees that he is online, and calls him on Skype for Business to ask if he could support him. It turns out that he has experience of similar matters before, and shares some strategies and charts with him over Skype for Business.
At the project meeting, some external partners are connected via video – on a wide range of video conferencing systems, networks and standards. But this doesn’t matter, everyone can connect to their meetings – even from mobile devices. After the meeting Petter wants to discuss different possibilities with a third party vendor. Because the organisation and the third-party vendor are federated, it only takes a couple of seconds to share screens and start a successful collaboration session.
Petter e-mails his offshore colleague and attaches some documents from the project work folder. However, when the colleague receives the e-mail he cannot open the documents. This is because all files in the project work folder are automatically protected and restricted to project members only, regardless if they are e-mailed, copied, or shared in any way. He will have to request permission from the project manager in the Self-service Portal before he can open and read the documents.
Yet another flexible and mobile workday!
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