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Application operations

Good access to business applications is crucial to the daily operations of many businesses. The challenges this presents for the IT organisation include having sufficient expertise, the necessary preparedness, and meeting the changing needs and priorities of the business.

A number of businesses find that applications are slow and response times are long. Technical faults make applications unavailable without the user receiving any information about this.

Inadequate preparedness and poor procedures result in uncertain projections in terms of troubleshooting and restoring of availability. The result is dissatisfied users and resistance against using applications and new technology.

Business-related requirements change, and the IT organisation has to be adapted and often faces difficulties in terms of obtaining the necessary resources and expertise.  Keeping knowledge up to date is challenging, and the most capable employees disappear once the projects are completed.

Outsourcing of application management has evolved into more than just a cost-cutting exercise. Businesses have come to understand that expertise, advanced methodology and sophisticated technologies can give major benefits.  EVRY administers hundreds of standard and core applications on several different platforms, for companies in the public and private sectors.

The figure below illustrates the interaction between application operations and application maintenance and development.

Application Operation secure a good user experience by ensuring high availability, quick response times, and quality in terms of changes and change management.

Application Operation from EVRY provides cost-efficient, large-scale operations with an eye for detail as regards your applications. Application Operation usually involves a number of specialist areas and collaborative partners. EVRY takes complete responsibility for ensuring availability of your applications portfolio.

The professional way in which we run applications increases the value of these applications in your company by securing good availability and performance. Furthermore, you obtain control over costs through steered change management. This service gives you the following benefits:

  • Secure application operations without disruptions and interruptions
  • Guaranteed response times when using the application
  • Professional change management and change handling
  • Automated operating procedures with monitoring and alerts
  • Total responsibility and follow-up of faults or queries from registration to resolution and feedback
  • Quick troubleshooting and administration of applications in close cooperation with the server and database administrators
  • Increased profits through: lower costs better availability and more satisfied users
  • Management of third party suppliers

We provide custom application operations for each application in your portfolio, from the simple standard applications to the complex and business-critical solutions.

EVRY runs round the clock operations, manned by expert resources. As the biggest operating environment in the Nordic region, we have the best access to expertise in terms of third party suppliers, such as Oracle, Microsoft, IBM and SAP. Application Operation is delivered in accordance with the ITIL framework, version 3.

Contact us to learn more