A group like Fagerhult, who experiences growth and global expansion, needs standardised IT routines in order to be able to ensure operations in its many sites of activity. It also has an expanded service function, given its customers all around the world.
"We wanted to reduce our existing vulnerability - our IT department was good, but it also meant that the IT solutions were the property of only a few persons," says Kenneth Hellman, CIO of Fagerhults Belysning.
"We also wanted to have our Service Desk manned on a 24-hour basis, given our global operations.”
The solution that EVRY presented involved outsourcing Fagerhult's operations IT and the Service Desk.
"After a huge and thorough analysis, we could present an outsourcing solution that offered increased security and reliability for Fagerhult," commented Mattias Holmberg at EVRY.
"We monitor the IT system, and ensure that the customer services are available 24 hours. The solution also means that Fagerhult can have its own local solutions, but we develop standardised manuals and routines for the central operating system, which makes Fagerhult's continued growth and development easier."
"We have reduced our vulnerability in the vital IT operations, thanks to safe and reliable monitoring, at the same time as our IT routines are standardised," concludes Kenneth Hellman.
"We also get a Service Desk that is available 24/7 and, not least, access to EVRY's total IT expertise, which can take us forward into the future.
Fagerhult is Scandinavia's largest lighting company, with manufacture and sales of professional lighting systems around the world. In order to increase the efficiency of its IT operations and Service Desk, it chose an outsourcing solution from EVRY.