In a digital society the distinction between traditional and tech companies will eventually disappear.
Gartners team of analysts have interviewed 15,000 CIO`s world-wide and based on this data they predict that companies will use in average seven years from now to reach their optimal point of digitalisation – defined as a techQuilibrium which is a balance point between being a traditional company and a tech company.
How far have you come in your digitalisation compared to your peers?
“The ultimate digital business strategy is about how quickly and how far organizations can digitalize their internal operations and their external value proposition. The 2020 Gartner CIO Agenda survey showed that, on average 20% of organization's products, services and revenue value proposition are digital. And 39% of their workplace, processes and supply chains have been made more effective with digital technology. However top performing CIO`s said over half their operations are digitalized and a third of their value propositions are digital”, says Valentin Sribar, senior research vice president at Gartner.
Gartner expect that the techQuilibrium point will change over time as people will be more acceptable to digitalization, and regulation modernise. Learn more.
“Currently most organizations need to accelerate their digital initiatives to reach their TechQuilibrium. Because the further you are from your industry’s point of TechQuilibrium, the more likely you will be disrupted”.
Individual enterprises and whole industries will have different points of TechQuilibrium. Not every industry needs to be digital in the same way or to the same extent. According to the survey Media is by far the industry with the highest TechQuilibrium point, followed by Financial Services, Retail and Services while Utilities are lagging other industries.
Benchmark and modernise
According to Gartner 83% of Board of Directors surveyed believe that Digital Giants such as Google, Amazon, Apple, Alibaba among others will have a significant impact on their industry. Traditional companies will increase their digitalization and at the same time the tech giants will move towards traditional. At one point they will meet and will define the techQuilibrium point for a certain industry.
How to improve your company`s digitalization?
Robin Blomquist, digital expert at EVRY, explains.
“In general, companies can improve their internal efficiency significantly. We advise you to consider all your internal processes and consider how they can be simplified and automated. Moreover, make sure you provide your employees with simplified tools in order to increase their ability to work smart and collaborate. As individuals, in weekends we use smart devices and apps at home, while back in the office on Monday we use inefficient applications. We constantly need to reduce lead-time, silos and why should all meetings last either 30 minutes or 60 minutes, rather than more flexibility?”, Robin Blomquist asks.
«We see an increasing number of companies which experience tangible improvements in internal tasks and processes by using RPA-technology”, Blomquist says.
“Technology is changing the notion of what it means to be human,” says Daryl Plummer, distinguished vice president and Gartner Fellow. “As workers and citizens see technology as an enhancement of their abilities, the human condition changes as well. CIO`s in end-user organizations must understand the effects of the change and reset expectations for what technology means.”
During IT Symposium/Xpo, Gartner presented four aspects that are forging a new reality for human use of technology; augmentations, decisions, emotions and companionship.
Gartner predict that by 2023, 40% of professional workers will orchestrate their business application experiences and capabilities like they do their music streaming experience.
“Applications used to define our jobs. Nowadays, we are seeing organizations designing application experiences around the employee. For example, mobile and cloud technologies are freeing many workers from coming into an office and instead supporting a ‘work anywhere’ environment, outpacing traditional application business models,” said Daryl Plummer. “Similar to how humans customize their streaming experience, they can increasingly customize and engage with new application experiences.”
Include AI in major HR processes
In the recent years we have seen a ramp-up in use of cloud solutions. Companies continue to utilize cloud and still huge benefits could be obtained by better and smarter use of cloud technology in all aspect of the operation.
A third important area to consider is faster and better decision-making within organisations. One area with a great potential is HR. Gartner predicts that by 2022, more than 40% of large organizations will be piloting or using HR solutions enabled by artificial intelligence (AI) or blockchain, and every major HR process will include AI- or blockchain-enabled components.
“You have to overcome your organisations obstacles”, says Robin Blomquist, digital expert at EVRY.
“It is crucial to succeed in change management, build culture for agility and continued improvement based on trust and involvement”, he says and reminds you that the customers will demand more digitalization as they become more mature.